Host

We are looking for a front desk reception staff in the upscale Japanese restaurant, who will manage reservations and seatings by following establishment rules and standards. Duties include but are not limited to answering telephones, taking reservations, greeting and seating guests, handling guests inquiries and requests, taking takeout orders, and using POS systems at all stages of service.

Duties & Responsibilities

• Inputting reservations into the SevenRooms
• Ensuring that tables are set before clients’ arrival
• Managing the front desk by checking voicemail, receiving incoming calls, greeting and attending to guests
• Informing guests about the availability of tables and direct them to the tables
• Taking to-go orders and using POS to send to the kitchen, pack order and hand them off with accuracy
• Keeping records of guests who visit the restaurant
• Assisting guests with answers to queries, and providing solutions to issues within your capacity
• Collaborating with other staff to ensure that guest complaints are properly attended to in a timely manner
• Communicating with other staff to inform them of specific needs and complaints